Terms of service

This website is operated by Don Van Hoven. By using this website or placing an order, you agree to these Terms of Service.

PRODUCTS AND ORDERS

We aim to describe and display our products accurately. 

All products are subject to availability. If we cannot fulfil an order after payment has been taken, we will issue a full refund.

We may cancel an order if payment cannot be authorised, the information provided is incorrect or there is an obvious pricing error.

PRICES AND PAYMENT

All prices are shown in pounds sterling. Delivery charges will be displayed before payment.

Payments are processed securely through the payment methods available at checkout.

SHIPPING

We currently ship within the United Kingdom. Delivery options, prices and estimated times are explained in our Shipping Policy.

RETURNS AND REFUNDS

Returns and refunds are handled according to our Return and Refund Policy.

Nothing in these terms affects your rights under UK consumer law, including your rights if an item is faulty, damaged or not as described.

PRIVACY

Your personal information is handled according to our Privacy Policy.

CONTENT

The Don Van Hoven name, branding, images, product designs and website content may not be copied or used commercially without permission.

LIABILITY

Nothing in these terms excludes any rights or protections that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable or for delays caused by events outside our reasonable control.

GOVERNING LAW

These terms are governed by the laws of England and Wales.

CONTACT

For questions about these terms or an order, email:

support@donvanhoven.com